We want buying Spellwind to be risk-free. The free plan (60 minutes of dictation each month) lets you try the full product before paying — and if you do buy and it isn't for you, here is how refunds work.
Purchases are sold and processed by Polar (polar.sh), our merchant of record. Refunds are issued through Polar to your original payment method.
1. 14-day money-back guarantee
If this is your first purchase of a Spellwind plan — a monthly or annual subscription, or a lifetime license — you can request a full refund within 14 days of the purchase, for any reason.
To request one, email support@spellwind.ai from the email you purchased with, and include your Polar receipt or order ID. No questionnaires, no hoops.
2. Subscription renewals
Subscriptions renew automatically. You can cancel at any time before renewal — via the customer portal linked from your receipt, or by emailing support@spellwind.ai — and keep paid features until the end of the period you have paid for.
If you are charged for a renewal you did not intend, contact us within 14 days of the charge. We will refund the renewal provided the Service has not been materially used since the renewal date.
3. After 14 days
Outside the windows above, payments are non-refundable except where required by law. Two exceptions we make ourselves:
- if we permanently discontinue the Service, or a material adverse change to it takes effect during a period you have prepaid, we will refund the unused portion of that period pro rata;
- if we terminate your account without any breach on your part, we will refund the unused portion of any prepaid period.
4. EU and UK consumers
If you are a consumer in the EU or the UK, you have a statutory 14-day right of withdrawal from distance purchases. By starting to use the paid Service immediately, you request immediate performance; this policy is in any case at least as generous as the statutory right. Your statutory rights — including remedies where digital content is faulty or not as described — are not affected by anything in this policy.
5. Fair use of this policy
We may decline refunds in cases of abuse — for example, repeated purchase-and-refund cycles or purchases made in violation of our Terms of Service — except where a refund is required by law.
6. Chargebacks
If a charge looks wrong, please contact us first: it is almost always faster than a chargeback. Chargebacks filed on legitimate charges may result in suspension of the associated account while the dispute is resolved.
7. Processing time
Approved refunds are issued through Polar promptly; depending on your bank or card issuer, the money typically arrives within 5–10 business days.
Questions: support@spellwind.ai.